Foreign travelers can find answers here about the digital application process, using the online platform, and what to expect during immigration. Below are some of the most frequently asked questions to help guide you.
Step 1: Before You Travel to Taiwan
Complete and submit the Taiwan Online Arrival Card form online. You must do this within 3 days prior to your arrival date in Taiwan.
Step 2: When You Arrive in Taiwan
Show your TWAC registration to the immigration officer for passport verification.
Yes, the following individuals do not need to complete the Taiwan Online Arrival Card (TWAC):
Those who already have a valid visa
Holders of Alien Resident Certificates
Holders of diplomatic ID cards issued by the Ministry of Foreign Affairs, R.O.C. (Taiwan)
Individuals without household registration in Taiwan, unless they hold a R.O.C. (Taiwan) Resident Certificate
Citizens of Mainland China
Residents of Hong Kong and Macau
It refers to the date when the traveler plans to leave Taiwan and travel to another country.
You’ll need to fill out and submit a new TWAC form with the correct details, or contact support by emailing support@entertaiwan.com.
Yes, it’s strongly recommended to complete the TWAC, just in case you need to unexpectedly enter Taiwan. When filling out the form, select “Accommodation of Stay” as OTHERS, and for the address, write:
“In Case of Emergency – Transit Only [Flight Number]”.
Yes, even if you are only transiting through Taiwan and staying inside the airport, you are still required to complete the Taiwan Arrival Card if you are a foreign traveler—unless you are a Taiwanese citizen or hold an ARC. Even for short layovers where you don’t pass through immigration, a valid arrival card is technically still needed.
Yes, you are allowed to complete the TWAC for someone else. However, the traveler must personally go through immigration and present all the details as submitted in the form.
The TWAC immigration vetting process is a required step for foreign travelers entering Taiwan. Immigration officials review the submitted details to verify that the traveler meets all entry conditions before granting access to the country.
As outlined in our terms and refund policy, once we have successfully processed your application, our service is considered fulfilled. If you submitted your information separately on the official government website, that is unrelated to our process. Please refer to our cancellation and refund policy for further details regarding completed services.
No, this is not a scam. We are an independent service provider that assists travelers around the world with the Taiwan Arrival Card application process. Our services include application guidance, document review, and submission on your behalf. All service details and associated fees are transparently provided on our website.
Yes, the Taiwan Arrival Card is available free of charge on the official government website. However, our platform provides additional support services such as form guidance, error checking, and submission assistance. These value-added services are covered by a clearly displayed processing fee before payment is made. We are an independent service provider and are not affiliated with the government site.
Yes, if you intend to exit the airport during your layover in Taiwan, you are required to obtain a Taiwan Arrival Card in advance.
The confirmation email you received includes your application details and a reference number. This email serves as proof that your Taiwan Arrival Card application was submitted via our platform. Officially, your arrival card is typically linked to your passport information within the Taiwanese immigration system. When you arrive, immigration officers will verify your eligibility using your passport. If you’re unsure about the status of your application, feel free to forward your confirmation email to our support team, and we’ll be happy to review it for you.
Please review your visa document carefully. Look for any alphanumeric code that might be labeled as “File Number,” “Reference Number,” or “Control Number,” as these can serve as the visa number.
If you do not have a visa or cannot find such a number, enter “N/A,” “Not Applicable,” leave it blank (if allowed), or type “0” as per the form’s instructions.
If you haven’t received a confirmation email for your TWAC submission, please first check your SPAM or JUNK folder and confirm that the email address you entered during the application is correct. Also, make sure your email settings aren’t blocking incoming messages. While we do send out confirmations, delivery can occasionally be delayed or blocked by certain email servers. If you still don’t see the email, please reach out to our support team—we’ll be happy to assist you.
Our dedicated support team is available 24/7 to assist you—anytime, day or night.
support@entertaiwan.com
This website is not affiliated with or operated by the Taiwan Government. EnterTaiwan.com is a third-party service provider assisting travelers with the preparation and submission of necessary travel documents for short-term entry into Taiwan.